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Hidden Costs of entering Credentials

Clearly, entering the credentials does not take long (To enter secure credentials takes about 10 seconds). But during the day they will come across this blocker multiple times. Even if it is just 10 times a day this time will add up quickly! Per person that’s more than 6.5 hours a year!

Hidden Costs of Password Reset

Ask an IT help-desk worker which four words they hear most often and the chances are the answer will be: “I’ve forgotten my password.”
Gartner estimates that 20% to 50% of all help desk calls are for password resets. On average an employee contacts the help-desk at least once a year to reset their password.

Not only can passwords have a direct administrative cost, they also have a significant effect on employee productivity: An employee taking 10 minutes out of their day to phone their IT helpline to reset a lost password may not seem like substantial time lost, until this is multiplied by all of the employees in a company, and then the cost of passwords can add up.
Plus, many employees work in an environment now where they’re working across multiple accounts, and with multiple log-in details, this increases the chance for problems to arise and workflow to be interrupted.

Password queries make up a large proportion of support calls at  “Global Company” and are frustrating both for the help desk and the user: One is resetting the password while the other is blocked and can’t work until the problem is fixed. Therefore we can double the time from 10 to 20 minutes.